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Having problems with your computer or mobile device? Need to have to have new software installed?

The TechDeck offers a variety of services to faculty, staff, and students which can help solve these issues and many more.  You can review our full service catalog online .

You can contact the Lerner IT team in one of the following ways:

 Online

  • Fill out our webform

  • Click submit

  • This will generate a help request within our system and we will reach out to you as soon as possible.

Email

  • Email us at lerner-support@udel.edu

  • The subject line should be the topic of your issue, a short description of the problems you are having.

  • In the body of the email, please include as much information about the issue as you can. Screenshots and error messages will always make it faster for us to help you.

  • This will generate a help request within our system and we will reach out to you as soon as possible

Phone

  • Our phone is staffed between 8am and 10pm on M-Th, 8am-5pm on Friday and 12pm-5pm on Sat/Sun.

  • Call 302-831-6482 to speak to a technician.

  • You will need to provide us with your name, email address and return contact number.

  • If possible, our technician will work with you over the phone to solve your issues.

In Person

  • Simply stop in to the TechDeck during our operating hours.

  • An up-to-date schedule of our hours is posted online and in the labs



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