Table of contents
- Getting started
- Ten-digit dialing
- Check your front desk numbers
- Ordering a new Webex number
- Additional Information and Support
Getting started
- Open the Webex app on your computer
- Lerner College IT has installed the Webex application on the majority of Lerner College laptops and desktop devices.
- You also have the option to install Webex on a personal computer and a mobile device if desired.
- Log in to Webex with your UD email address.
- You will be directed to UD’s Central Authentication System.
- Test inbound and outbound calling.
- Call the test phone line at 302-831-3737 to verify that you can make outbound calls.
- Set up your voicemail
- Set up an e911 location
- Optional: Using your Web browser, login to the Webex user portal and verify your UD number is correct.
- After signing into the user portal, navigate to “Webex Calling.”
- Your number should display underneath your name.
Ten-digit dialing
You will need to use full 10 digit dialing. Example: (302) 831-XXXX
Check your front desk numbers
- Check to confirm they ring to the correct people
- Voicemail greetings are set and being sent to the proper email address
- Search for your number in Contacts
- Contact udit-ts@udel.edu for any changes prior to the semester start
Ordering a new Webex number
Use the following link to order numbers for new Faculty and Staff: https://services.udel.edu/TDClient/32/Portal/Requests/ServiceDet?ID=286
Additional Information and Support
Videos on getting started with Webex:
- Opening the Webex calling app (3 min)
- How to make calls (3 min)
- Setting up Voicemail (4 min)
Frequently asked questions: https://services.udel.edu/TDClient/32/Portal/KB/ArticleDet?ID=906#faq
Webex instruction manual: https://services.udel.edu/TDClient/32/Portal/KB/ArticleDet?ID=900
- Covers topics such as Making a call, Hold, Transfer, Conference, Voicemail and Call Forwarding