Add a Backup Authentication method to Office 365

Sep 25, 2024 | Documentation

Microsoft Authenticator is the default app used for verifying a user’s identity for Office 365 apps. When a user gets a new phone or deletes the app, the data in the Microsoft authenticator app is often not backed up, meaning the account’s MFA access must be reset.

To help ensure consistent access to Office 365, we strongly suggest adding a backup method for multifactor authentication.

Access your Security Info

  1. If you are not already signed in, access Office.com and look for the “Sign in” link along the top right. You should sign in with your full UD email address and password.
  2. Once you are logged in, you’ll see your initials in the top right. Click on this menu to produce a dropdown where you can click “View Account“.
    Office 365 Menu for accessing User Account settings located in the top right of the Office 365 screen
  3. In the next screen, you should see an option along the left for “Security Info“. Click on this link.
  4. In this menu, you’ll see all the sign-in options associated with your account. Here, the first thing you’ll want to do is verify your information is correct.
  5. To add another method, click the “Add sign-in method” link. Follow the prompts to add a phone number as a backup sign in method.
    Office 365 Security Info menu, allowing users to add additional authentication methods.

Note: You cannot change your password for Office 365 from this menu. If you need to update your password, you can do so through MyUDSettings.

Tags: ,