Using the Cisco Secure VPN Client

Feb 2, 2024 | Documentation

If you are using a UD-owned computer, the Cisco Secure Client (versions prior to July 1, 2025 may be named Cisco AnyConnect) client should be installed on your machine.

If you are using a personal machine and need to utilize the VPN, you can download it for free from UDeploy.

To use the VPN, you will need to have two-factor authentication enabled.

Open the VPN

If you’re on Windows…

  • Select the Windows Start Menu.
  • in the search bar, type Cisco.
    The Windows 10 Search menu with "Cisco" in the textbox and "Cisco Secure Client" showing in the Best Match field
  • Select Cisco Secure. If you have Cisco Anyconnect on your machine, it will upgrade as a part of this process.

If you’re on Mac…

  • Open Finder and select the Applications folder.
  • Locate the Cisco folder.
    Cisco Secure Client

Once you’ve located the Cisco Secure Client…

  1. Launch the Application
  2. Choose Connect
    Cisco Secure Client Connection Screen with the UD vpn address filled in
  3. Enter your UD username and password.
    Cisco Secure Client client with the login fields and second password field
    Your Second Password will be a two-factor authentication code. You usually will get this code when logging into systems like Canvas or HR-related systems.
    • If you use voice or text to receive your code you must first enter one of the following:
      • voice1 in the Second Password and press OK field to receive a call with your code
      • sms1 in the Second Password field and press OK to receive a text with your code
        *You may see a notice saying “login failed” when you trigger the code to be sent. This is normal. Once you get your code, you can enter it as normal with your credentials.
    • If you use Google Authenticator or any other app to get your code, open the app as normal to obtain your code.
  4. Once you receive your code, enter it into the Second password field with your other credentials and press OK
  5. If there are updates pending, the VPN Client will take this time to upgrade the client. In most cases, this is less than 5 minutes.
  6. The Secure client will display a green check when connected.
    Cisco Secure Client showing a successful connection to the server.

Now that you’re connected, you should be able to use UD resources such as remote desktop, and HR systems as normal.

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